Legal · Terms

Terms of Service

Last updated · 12 March 2026

These Terms of Service (“Terms”) govern your use of the website at https://webaestheticlab.com and any services purchased from WebAestheticLab S.R.L. (“WebAestheticLab”, “we”, “our”). By placing an order or otherwise using the Site, you agree to be bound by these Terms.

1. The provider

WebAestheticLab S.R.L., registered in Romania at Strada Vasile Cârlova 4, 031145 București. Trade Registry no. J40/12847/2023, VAT no. RO47892361. Contact: studio@webaestheticlab.com · +40 742 305 428.

2. Services

We provide digital design and development services, including (without limitation) editorial web design, brand systems for digital products, hand-built front-end development, motion direction, ongoing studio retainers (“Studio Hours”) and consultation services. All deliverables are provided digitally; nothing is shipped physically.

The specific scope of each engagement is defined in a written service agreement signed by both parties prior to commencement. These Terms supplement, but do not replace, that service agreement; in case of conflict, the service agreement prevails.

3. Orders and payment

Pricing

Prices are displayed on the Site in Romanian Leu (RON) and exclude VAT unless otherwise stated. VAT is added at checkout based on your billing country in accordance with EU VAT rules. Where you provide a valid EU VAT number for a business in another EU member state, the reverse-charge mechanism applies and Romanian VAT is not charged.

Payment processing

Payments are processed by Stripe Payments Europe Limited. By placing an order you agree to Stripe’s terms (stripe.com/legal/ssa). We never see your card details.

Schedule

Tier packages (Composition, Volume, Anthology): 50% on engagement, 50% prior to launch.
Custom-builder packages: 50% on engagement, 50% on delivery.
Studio Hours retainers: paid in full upfront; hours roll over for 90 days from purchase.

4. Delivery and timelines

Estimated timelines for each tier are published on the Pricing page. The actual schedule for your project is agreed in writing as part of the service agreement. We deliver every project to a defined staging URL and notify you in writing when each milestone is reached. Delivery is considered complete when (a) the deliverables are deployed to your nominated host, or (b) the source files are handed over via Git or another mutually agreed medium, and (c) you have signed the project hand-over.

5. Revisions and feedback

The number of revision rounds included in your engagement is set out in the service agreement (typically two for Composition, three for Volume, four for Anthology). Additional revision rounds are billed at our standard hourly rate (380 lei per hour). All feedback should be consolidated into a single written document per round and submitted by your nominated decision-maker.

6. Cancellation and refunds

You may cancel an engagement at any time before the kick-off meeting for a full refund of any deposit paid. Email billing@webaestheticlab.com.
After the kick-off meeting, the deposit covers work already commenced and is non-refundable. Any portion of the second instalment that has not yet been worked against will be refunded if the engagement is cancelled by you.
If WebAestheticLab cancels an engagement other than for material breach by you, all paid amounts not corresponding to delivered work are refunded in full.
Studio Hours retainer packs are non-refundable once any hours have been used. Unused full packs are refundable for 14 days from purchase.

7. Right of withdrawal (consumers)

If you are a consumer in the European Union, you ordinarily have the right to withdraw from a distance contract within 14 days under Romanian Law 51/2014. By placing an order for digital services and ticking the “I agree to the Terms” box at checkout, you expressly request that we begin performance of the services before the 14-day period expires and acknowledge that you will lose the right of withdrawal once the services are fully performed. Where work has begun but is not fully performed, you may withdraw and pay the proportionate amount of services already provided.

8. Intellectual property

Final deliverables

Upon receipt of full payment, we transfer to you all economic rights in the final deliverables (final design files and final source code) for use in your business, in perpetuity and worldwide. We retain the right to display the deliverables in our portfolio and case-study materials.

Pre-existing materials and tools

Studio tooling, internal libraries, our CSS reset, build scripts and design-system patterns developed prior to or independently of your engagement remain our property. We grant you a perpetual, royalty-free, worldwide licence to use such tooling as embedded in your final deliverables.

Third-party assets

Fonts, images and software libraries used in your project are licensed from their respective owners. Where a recurring licence (such as a font subscription) is required, the cost is your responsibility and is disclosed in the service agreement.

9. Confidentiality

We treat all non-public information about your business as confidential and will not disclose it to third parties except to the extent necessary to perform the services or as required by law. Mutual NDA on request.

10. Warranties and limitation of liability

We warrant that the services will be performed with reasonable care and skill and substantially in accordance with the agreed brief. To the maximum extent permitted by law, all other warranties (express or implied) are excluded.

Our total liability for any claim arising out of an engagement is limited to the total amount you have paid us under that engagement in the twelve months preceding the claim. We are not liable for indirect or consequential losses, including loss of profit, loss of revenue, or loss of data.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot lawfully be excluded.

11. Acceptable use of the Site

You may not use the Site to (a) engage in any unlawful activity, (b) attempt to gain unauthorised access to our systems, (c) probe or test the vulnerability of any system without prior written permission, (d) submit any content that infringes third-party rights, or (e) upload malware. We reserve the right to suspend access to the Site for users in breach of these provisions.

12. Governing law and jurisdiction

These Terms are governed by the laws of Romania. Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the competent courts of Bucharest, Romania, except that consumers retain the protections afforded by the law of their habitual residence.

13. Changes to these Terms

We may update these Terms from time to time. Changes will not affect engagements already entered into. The current version applies to all new orders.

14. Contact

Questions about these Terms: studio@webaestheticlab.com · +40 742 305 428 · Strada Vasile Cârlova 4, 031145 București.